Business details
Check trading identity, key contacts, operating depot, business details and relevant insurance.
What a supplier must show us before quoting
Identity, equipment and service capability all need checking. These proposed rules also set out how we will handle a complaint if a booking goes wrong.
The checks
Before a supplier can quote
We will check the company, the loos it can actually supply, and how it plans to deliver, clean and collect them.
Units and vehicles
Review unit types, accessible options, actual trailer fixtures, service vehicles and declared service area.
Delivery and servicing
Confirm delivery, cleaning, restocking, waste handling and a clear escalation contact for a job in progress.
After they join
When a supplier lets a customer down
Verified customer complaints are reviewed with the booking evidence and the supplier’s response. A routine issue should have a fair chance to be put right; a serious safety, honesty or service failure may need immediate suspension while reviewed.
1First verified strike
Action plan and closer monitoring.
2Second verified strike
Probation or restricted quoting while improvements are checked.
3Third verified strike
Removal from the marketplace after review.
Policy status
This is the proposed supplier standard for the Loo Bookers launch. Final contract terms, evidence rules, appeal process and operational checks must be agreed before the policy is described as live.